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rental policies | to book with CasaTrigoso, you must agree to the following:
Please be aware that our property is a quirky old beach house and sometimes has quirky old beach house problems (sometimes the gas bottles need to be changed, the fuse may trip, and random things may break). We are a tiny mother-daughter business and we do our very best to quickly solve any issues that may arise, but prospective guests should be fully aware that our apartments are not newly built, do not have fancy stainless steel kitchens or the latest décor. If you would like a new apartment, there are plenty of wonderful options in and around Lagos that you will likely enjoy more than staying with us. If, however, you enjoy cozy old houses with stunning ocean views and plenty of character (and possibly a resident spider or two) then do consider booking with us — we will welcome you with open arms.
Check-in/out: check-in is from 16:00 onwards and check-out is before 11:00. CasaTrigoso operates with self check-ins, this means that guests will let themselves in upon arrival. Before arrival we send guests a welcome pack containing travel directions, check-in details as well as a link for guests to submit the legally required identification information (see below).
Smoking is NOT allowed inside any of the apartments, please only smoke outdoors.
Key service: each booking will include ONLY ONE set of keys. When not at the apartment, please keep the keys inside the lockbox. Each time a member of staff is called out to the apartment because of lost keys / keys left inside the apartment, there will be a €30 service fee. Lost keys will incur an additional €15 charge.
Additional guests: we charge EUR 20 per person per night for parties of more than six people in the garden apartment, four people in the veranda and patio apartments, and two people in the terrace apartment.
Bedding and towels: these will be provided for the number of people in your party. If you stay with us for over a week, someone will stop by on day 7 or 8 with some new linens for you and will ask for your old ones to wash. We will almost always remember to do this, but if not, please just get in touch and we'll fix it.
Toilet paper, coal for the grill, etc.: we will provide enough for the first few days, but guests are responsible for purchasing their own.
European Union identification law (click here and here for details). We require that all non-Portuguese guests (including minors traveling with family) provide us with the following information: nationality, date of birth, place of birth, document type (passport, ID), document number, document country of issue, country of residence.
Cancellations: we strongly urge all guests to purchase appropriate travel insurance to cover cancellations, or to book with a credit card that includes travel insurance. Because we can offer no guarantee that cancelled bookings will be refunded in whole or in part, it is important that guests have adequate insurance.